Terms of Service

solo is a health data aggregation and insights platform that connects to your wearable devices, health apps, and lab results to provide a unified health dashboard with AI-powered analysis and insights. The Service includes data syncing from connected health devices and services, an AI health assistant (“Case”) providing personalized insights, health dashboards for sleep, recovery, training, nutrition, blood work, and body composition, manual logging tools for workouts, meals, supplements, and journal entries, and blood work analysis from uploaded lab reports.

solo is a health information and wellness platform, not a medical device or medical service. The insights, recommendations, and analysis provided by solo and the AI health assistant (Case) are for informational and educational purposes only and do not constitute medical advice, diagnosis, or treatment. You should always consult with a qualified healthcare provider before making decisions about your health, medications, supplements, or treatment plans. Never disregard professional medical advice or delay seeking treatment because of information provided by solo. If you are experiencing a medical emergency, call your local emergency services immediately.

You must be at least 18 years old to use solo. When creating an account, you must provide accurate information and keep your credentials secure. You are responsible for all activity under your account. One account per person — accounts are non-transferable. We reserve the right to suspend or terminate accounts that violate these Terms.

Free Trial. New users receive a 7-day free trial with full access to all features. No credit card is required to start the trial.

Paid Plans. After the trial, continued access requires a paid subscription. We offer monthly ($19.99/month) and annual ($149.99/year) plans. Prices may change with 30 days' notice.

Billing. Subscriptions are billed in advance on a recurring basis through Stripe or Apple In-App Purchase. By subscribing, you authorize us to charge your payment method on each billing cycle.

Cancellation. You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of the current billing period — you retain access until then. We do not provide prorated refunds for partial billing periods.

Read-Only Mode. If your subscription expires, your account enters read-only mode. You can view your existing data but cannot sync new data, log entries, or use the AI assistant. Your data is preserved and fully accessible if you resubscribe.

You own your health data. solo does not claim ownership of any data you provide or that is synced from your connected devices. We use your data solely to provide and improve the Service, as described in our Privacy Policy. You grant us a limited license to process, store, and display your data as necessary to operate the Service, including sending data to our AI provider (Anthropic) for health analysis.

solo connects with third-party services including WHOOP, Garmin, Eight Sleep, Withings, Oura, Fitbit, Peloton, MyFitnessPal, Cronometer, Function Health, and others through direct OAuth connections and through Terra API. Your use of these integrations is also subject to those services' own terms and privacy policies. We are not responsible for the availability, accuracy, or functionality of third-party services. If a third-party service changes its API or discontinues access, certain solo features may be affected.

The AI health assistant is powered by third-party AI models (Anthropic's Claude). While we strive for accuracy, AI-generated content may occasionally be inaccurate, incomplete, or not applicable to your specific situation. The assistant provides general wellness information based on patterns in your data — it is not a substitute for professional medical, nutritional, or fitness advice. You use the AI assistant's recommendations at your own discretion and risk.

You agree not to use solo to violate any applicable law or regulation; share your account credentials with others; attempt to reverse-engineer, decompile, or extract source code from the Service; use automated tools to scrape, crawl, or extract data from the Service; interfere with or disrupt the Service or its infrastructure; upload malicious content, viruses, or harmful code; or misrepresent your identity or impersonate another person.

solo and its original content (excluding your data), features, and functionality are owned by Solo Health, Inc. and are protected by copyright, trademark, and other intellectual property laws. The solo name, logo, and brand elements are our trademarks. You may not use them without our written permission.

To the maximum extent permitted by law, solo and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. This includes but is not limited to damages from health decisions made based on solo data or AI recommendations, loss of data or interruption of service, actions or inactions of third-party service providers, or inaccuracies in synced device data or AI analysis. Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure, that health data from connected devices will be accurate or complete, that AI-generated insights will be correct or appropriate for your situation, or that the Service will meet your specific requirements.

We may update these Terms from time to time. When we make material changes, we will notify you by email or through a notice on the Service at least 30 days before the changes take effect. Your continued use of solo after the changes take effect constitutes acceptance of the new Terms.

You may terminate your account at any time by contacting us at drew@startsolohealth.com. We may suspend or terminate your access if you violate these Terms, engage in fraudulent or abusive behavior, or fail to pay subscription fees. Upon termination, your right to use the Service ceases. We will retain your data for 30 days after account deletion in case you change your mind, after which it will be permanently deleted.

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Florida.

If you have downloaded the solo iOS application from the Apple App Store, the following terms apply to you in addition to all other provisions of these Terms. In the event of any conflict between this Section 15 and the rest of the Terms, this Section 15 controls with respect to your use of the iOS application (the “Licensed Application”).

A) Acknowledgment. You and Solo Health, Inc. acknowledge that these Terms are concluded between you and Solo Health only, and not with Apple Inc. (“Apple”). Solo Health, not Apple, is solely responsible for the Licensed Application and the content thereof. These Terms may not provide for usage rules for the Licensed Application that are in conflict with the Apple Media Services Terms and Conditions as of the effective date of these Terms (which you acknowledge you have had the opportunity to review).

B) Scope of License. The license granted to you for the Licensed Application is a limited, non-transferable license to use the Licensed Application on any Apple-branded product that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the Licensed Application may also be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

C) Maintenance and Support. Solo Health is solely responsible for providing any maintenance and support services with respect to the Licensed Application, as specified in these Terms, or as required under applicable law. You and Solo Health acknowledge that Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the Licensed Application.

D) Warranty. Solo Health is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Licensed Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Licensed Application (if any) to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Licensed Application. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Solo Health.

E) Product Claims. You and Solo Health acknowledge that Solo Health, not Apple, is responsible for addressing any claims you or any third party may have relating to the Licensed Application or your possession and use of the Licensed Application, including but not limited to: (i) product liability claims; (ii) any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the Licensed Application's use of the HealthKit or HomeKit frameworks (if any).

F) Intellectual Property Rights. You and Solo Health acknowledge that, in the event of any third-party claim that the Licensed Application or your possession and use of the Licensed Application infringes that third party's intellectual property rights, Solo Health, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

G) Legal Compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

H) Developer Name and Address. Any questions, complaints, or claims with respect to the Licensed Application should be directed to Solo Health using the contact information in Section 16 below.

I) Third-Party Terms of Agreement. You must comply with applicable third-party terms of agreement when using the Licensed Application (for example, your wireless data service agreement when using the Licensed Application over a cellular connection).

J) Third-Party Beneficiary. You and Solo Health acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

If you have questions about these Terms, contact us at:

Solo Health, Inc.
Email: drew@startsolohealth.com
Website: startsolohealth.com